Legal Notice

Business Name

Rococo Co., Ltd.

Representative

Koji Toyota

Address

3-10, Obiyama 9-chome, Chuo-ku, Kumamoto-shi, Kumamoto 862-0924, Japan

Phone

096-237-6547 (Hours: 9:00-18:00)

Email

Service Name

Accommodation “LOOR STAY”

Service Description

Provision of accommodation services (room only; varies by facility plan)

Pricing

As listed on each facility page or reservation screen (tax included)

Additional Fees

Additional fees such as accommodation tax, cleaning fees, parking fees, and optional service fees may apply. Please confirm details on the reservation screen.

Payment Method

Credit card payment or other methods specified by the reservation service

Payment Timing

Payment is processed according to the terms of your credit card company or reservation service.

Service Delivery

Service begins on the reserved check-in date.

Cancellation Policy

Cancellation fees will apply as follows for reservation cancellations or changes:
2 days before, the day before, the day of check-in, or no-show: 100% of the accommodation fee
7 days or more before check-in: Free of charge
3–6 days before check-in: 50% of the accommodation fee

Refunds

Due to the nature of accommodation services, refunds are not available after use. Refunds for cancellations follow the reservation conditions.